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September 2019 Vol. 17 No. 9

Feature Articles: Artificial Intelligence in Contact Centers―Advanced Media Processing Technology Driving the Future of Digital Transformation

  • Advanced Initiatives for Contact Center AI
  • Evolution of Speech Recognition System―VoiceRex
  • Toward Natural Language Understanding by Machine Reading Comprehension
  • Automatic Knowledge Assistance System Supporting Operator Responses

Regular Articles

  • Towards Secured and Transparent Artificial Intelligence Technologies in Hierarchical Computing Networks

Global Standardization Activities

  • Report on the 22nd Global Standards Collaboration (GSC-22) Meeting

External Awards/Papers Published in Technical Journals and Conference Proceedings